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Likenessme.com Return Policy
We are sorry if you have to file an RMA ( Return Merchandise Authorization) request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
1. We can refund you the total value, if the order is canceled in 48 hours. But this policy is not suitable for the expedited order.
2. We believe our products have the best quality and most favorable price. But if the order is canceled over 48 hours, 50% of the total value will be charged for the costs of material and labor. As this is a customized goods, we cannot sell it out again.
3. We have bought freight insurance for each order, if breakage happened, please report in 24 hours after you received the package, otherwise, express company cannot ensure that it is belongs to a damage on the way, we also cannot recreate for free.
4. Please kindly note that an RMA number is required for each return. Our RMA department will not process your return without the RMA number.
5. Request for return or complaint must be filed within 7 days based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to "Contact Us" for further assistance.
6. Returnmust be completed, unused, unwashed and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc)is not returnable.
7. Once we approve your RMA request, an RMA number will be sent to you accordingly. Please tag/print/write the RMA number on the outside of your shipping package.
8. RMA number will be expired after 3 days once we issue it, therefore, we suggest you sending back the package to us as soon as possible. Also, the returned package should be postmarked within 3 business days and at the same time offer us relevant courier & tracking information for us to track your returned package.
9. After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. For a refund RMA, the refund funds will be posted to you,Due to tailor merchandise can not be sold again, we will deduct 70% of the cost (materials and labor),please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.
10. Likenessme.com reserves the rights to deny credit if items returned in unacceptable condition.
11. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.
For special attention: Please send returns by postal service which is preferred.